How we handle your personal information

1. Who this policy applies to

This Privacy Policy applies to personal information collected by Hoang Melbourne Property when you visit this website, submit an enquiry, request a consultation, contact us by email, phone, WhatsApp, social media, or submit a lead form through Meta platforms such as Facebook or Instagram.

We provide Melbourne property consulting and related property enquiry support for buyers, investors, families, and referrers.

2. Personal information we collect

The information we collect depends on how you interact with us. It may include:

• Your name, email address, phone number, WhatsApp details, or social media profile information.
• Information you provide in enquiry forms, Meta lead ads, messages, calls, emails, or consultation bookings.
• Property preferences, budget range, suburb interests, investment goals, family requirements, timing, and related buying criteria.
• Referral details if you introduce or are introduced by another person.
• Website and analytics information such as pages visited, device type, approximate location, referral source, campaign tags, and interactions with this website.

Please do not send sensitive personal information unless it is necessary for your enquiry.

3. Meta lead ads and social media enquiries

If you submit a lead form through Facebook, Instagram, Messenger, or another Meta service, Meta may provide us with the information you entered or agreed to share, such as your name, phone number, email address, and enquiry responses.

We use that information to respond to your enquiry, provide property consultation information, follow up about relevant Melbourne property opportunities, and keep records of our communication. Meta's own privacy practices are governed by Meta's privacy policy and platform terms.

4. How we use personal information

We may use your personal information to:

• Respond to your enquiry or consultation request.
• Discuss suitable Melbourne property options, projects, appointments, inspections, and next steps.
• Send relevant follow-up information about property opportunities, events, updates, or services you have asked about or may reasonably expect from your enquiry.
• Maintain business records, improve our website, measure advertising performance, and manage client relationships.
• Comply with legal, regulatory, tax, accounting, and dispute resolution obligations.

You can ask us to stop marketing or follow-up messages at any time by contacting us using the details in this policy.

5. Sharing personal information

We do not sell your personal information. We may share information only where reasonably necessary for the purposes described in this policy, including with:

• Property developers, project sales teams, agents, conveyancers, mortgage brokers, migration lawyers, or other professional service providers, but only where relevant to your enquiry or with your direction.
• Technology, hosting, analytics, advertising, CRM, email, or communication service providers who help operate this website and our business.
• Government, regulatory, law enforcement, or legal bodies where required or authorised by law.

6. Cookies, analytics, and advertising

This website may use cookies, analytics tools, advertising pixels, campaign tracking links, and similar technologies to understand website traffic, improve content, and measure advertising performance. This may include services such as Google Analytics and Meta advertising tools.

You can control cookies through your browser settings. Blocking cookies may affect some website features or measurement accuracy.

7. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Information may be stored in email, phone, messaging, CRM, analytics, advertising, cloud hosting, or document systems used to operate the business.

No online transmission or storage method is completely secure. If we become aware of a data incident that requires notification under applicable law, we will take appropriate steps.

8. Access, correction, and deletion requests

You may request access to personal information we hold about you, ask us to correct inaccurate information, or ask us to delete information where we are not required to keep it for legal, business, or record-keeping reasons.

To make a request, contact us using the details below. We may need to verify your identity before responding.

9. Overseas disclosure

Some technology, analytics, advertising, cloud, or communication providers we use may store or process information outside Australia. Where this occurs, we take reasonable steps to use reputable providers and manage information consistently with this policy.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with the effective date shown above.

11. Questions or complaints

If you have a question, request, or privacy complaint, please contact us first so we can try to resolve it promptly.